Support hoursĩam - 5pm, Monday to Friday. This service is available 24/7 with an availability of 99.7%. If your request is considered to be a priority when triaged by our IT Support Centre, the response time will be adjusted accordingly. We aim to respond to service requests within one working day and to resolve your query/request within ten working days. WakeIT to enable remote waking of a device from sleep stateĪll members of University staff are eligible to use this service Service Level Agreement (SLA).Remote connection to an approved University device.As a result, remote access is not usually required and is only facilitated when approved.
Most University IT services can be accessed via the web, sometimes in conjunction with the VPN.
Remote access requests are handled on a case-by-case basis. For example, a home PC can connect to a University PC and have access to all of your programs, files and network resources as though you were accessing the University PC in person. Finally, the IT supporter quits the TeamViewer connection, and this closes the TeamViewer program as well (otherwise just quit the program by yourself).This service facilitates remote desktop connections which allows for remote connection to a computer from another location.Please don't touch the keyboard and mouse, unless the supporter asks you to enter e.g. On the screen, you will now be able to see how your computer is used by the IT supporter.Awaiting authentication is then displayed down in the TeamViewer window and later, after the IT supporter log in, that window "jumps" up into the corner.
Please, download the newest version by clicking the link above.) Then, in TeamViewer itself you go to Extras -> Options -> Start TeamViewer with Windows. If not, you have an old version of TeamViewer. You have to install it from an account that is in the Administrators group. (The ID is 9 digits and the password is 6 characters. Please, inform the password to the IT supporter over the phone. TeamViewer now displays an ID and a password.
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